DiveOpsHub Terms of Service (SaaS)

Provider: IJsselmuiden Management B.V., trading under the name DiveOpsHub (DiveOpsHub), established at Noorder Leidsevaart 1, 2182 NA Hillegom, the Netherlands. Contact: info@diveopshub.com · website: https://diveopshub.com

Version: 1.0 — 7 August 2026

Article 1 — Definitions

1.1 DiveOpsHub / we: the provider named above. 1.2 Customer / you: the business (dive school or dive-related company) that enters into an agreement with DiveOpsHub. These terms are aimed at business customers; DiveOpsHub does not target consumers. 1.3 Service: the online software (Software-as-a-Service) DiveOpsHub, including its modules, apps and support, which DiveOpsHub makes available over the internet. 1.4 Modules: separately activatable parts of the Service (for example point of sale, rental, fill cards, courses, workshop, web shop, newsletter). 1.5 Account: the access to the Service created by the Customer, including the Customer's own environment (tenant). 1.6 Trial period: the period during which the Customer may use the Service free of charge, as described in Article 4. 1.7 Customer data: all data that the Customer or its users enter into or have processed in the Service, including personal data of the Customer's own clients. 1.8 Agreement: the agreement between DiveOpsHub and the Customer for the use of the Service, of which these terms form part.

Article 2 — Applicability

2.1 These terms apply to all offers, agreements and deliveries by DiveOpsHub relating to the Service. 2.2 Deviations apply only if agreed in writing. 2.3 The applicability of the Customer's purchasing or other terms is expressly rejected. 2.4 DiveOpsHub may amend these terms in accordance with Article 14.

Article 3 — Account and registration

3.1 To use the Service the Customer creates an Account. The Customer is responsible for the accuracy of the data provided. 3.2 The Customer is responsible for keeping login credentials confidential and for all use that takes place via the Account. 3.3 The Customer appoints an owner/administrator who manages users and settings on the Customer's behalf. 3.4 The Customer reports misuse or unauthorised access to DiveOpsHub as soon as possible.

Article 4 — Trial period

4.1 A new Customer may try out the Service free of charge and without obligation for 30 days, unless stated otherwise. 4.2 During the Trial period (virtually) all modules may be available, so that the Customer can fully assess the Service. 4.3 The Trial period converts into a paid subscription only if the Customer chooses to do so and sets up a valid payment method/mandate. Without payment/activation, access is suspended or terminated after the trial ends. 4.4 DiveOpsHub may amend the conditions of the Trial period, or refuse or withdraw it, in the event of (suspected) misuse.

Article 5 — Subscription, term and cancellation

5.1 The subscription comes into effect the moment the Customer activates a paid plan. 5.2 Unless agreed otherwise, the subscription is entered into for the chosen term (monthly) and is each time tacitly renewed for the same term. 5.3 Cancellation is possible as of the end of the current term, observing a notice period of one month, via the function provided for this in the Service. Amounts already paid are not refunded, save mandatory law. 5.4 Cancellation does not affect payment obligations for the term already elapsed or current.

Article 6 — Prices and payment

6.1 Current prices are stated when the subscription is entered into or on diveopshub.com. Prices are in euros and, unless stated otherwise, exclusive of VAT. 6.2 The price may depend on the modules taken and/or the number of users or locations. 6.3 Payment is handled via the payment service provider Mollie (Mollie B.V., Amsterdam), including via iDEAL and automatic SEPA direct debit based on a mandate issued by the Customer. 6.4 The Customer ensures sufficient balance and a valid mandate. In the event of a failed or reversed direct debit, DiveOpsHub may re-present the claim and charge any costs. 6.5 In the event of late payment, the Customer is in default by operation of law. DiveOpsHub may then suspend access to the Service (Article 15) and charge statutory commercial interest and reasonable collection costs. 6.6 DiveOpsHub may index prices annually and otherwise change them in accordance with Article 14.

Article 7 — Right of use and licence

7.1 For the duration of the Agreement, DiveOpsHub grants the Customer a non-exclusive, non-transferable right to use the Service for its own business operations. 7.2 The right of use covers only the modules activated by the Customer. 7.3 The Customer may not use (or allow the use of) the Service outside its own organisation, nor sell, rent, rebuild, decompile it or circumvent security measures, save mandatory law.

Article 8 — Customer obligations

8.1 The Customer uses the Service with care and in accordance with the Agreement and applicable laws and regulations. 8.2 The Customer is responsible for the accuracy, quality and lawfulness of the Customer data. 8.3 The Customer indemnifies DiveOpsHub against third-party claims relating to the Customer data or to the Customer's use of the Service in breach of the Agreement or the law. 8.4 The Customer refrains from actions that may harm the Service or other users (such as overloading, spreading malware or unlawful content).

Article 9 — Availability, maintenance and support

9.1 DiveOpsHub makes every effort to provide the Service carefully and as uninterruptedly as possible, but does not guarantee uninterrupted availability unless a separate SLA has been agreed. 9.2 DiveOpsHub may temporarily take the Service out of use for maintenance, updates or security. DiveOpsHub tries to do this outside office hours as much as possible and to announce significant interruptions in advance. 9.3 DiveOpsHub continues to develop the Service and may add, change or remove functionality. Material restrictions of existing functionality are announced in advance. 9.4 Support is provided via the built-in service requests or via support@diveopshub.com on business days during office hours.

Article 10 — Data and privacy

10.1 To the extent that DiveOpsHub processes personal data on the Customer's instructions when providing the Service, the Customer is the controller and DiveOpsHub the processor. 10.2 For this purpose the parties conclude a Data Processing Agreement, which forms part of the Agreement. 10.3 DiveOpsHub takes appropriate technical and organisational measures to secure the data (see the Data Processing Agreement).

Article 11 — Intellectual property

11.1 All intellectual property rights in the Service, the software, documentation and the DiveOpsHub brand rest with DiveOpsHub or its licensors. The Customer obtains only the rights of use set out in these terms. 11.2 The Customer data remain the property of the Customer or the data subjects respectively. The Customer grants DiveOpsHub the right to process them insofar as necessary to provide the Service. 11.3 DiveOpsHub may freely use suggestions or feedback from the Customer to improve the Service, without compensation.

Article 12 — Liability

12.1 DiveOpsHub's total liability for attributable failure or tort is limited to compensation for direct damage, up to a maximum of the amount the Customer paid for the Service in the 12 months preceding the event causing the damage, with a maximum of €5,000 per event and per year. 12.2 Liability for indirect damage — including consequential loss, lost profit, missed savings, loss of data and business interruption — is excluded. 12.3 The limitations do not apply in the event of intent or deliberate recklessness of DiveOpsHub's management, or insofar as mandatory law provides otherwise. 12.4 A condition for any right to compensation to arise is that the Customer reports the damage in writing as soon as possible, but no later than 30 days after discovery. 12.5 The Customer is responsible for making its own copies/exports of Customer data insofar as desirable for its operations, without prejudice to DiveOpsHub's own back-ups.

Article 13 — Force majeure

13.1 DiveOpsHub is not obliged to perform if prevented from doing so by force majeure, including failures at suppliers, hosting or internet outages, cyber attacks, power failures and government measures. 13.2 If the force majeure lasts longer than 60 days, either party may terminate the Agreement in writing, without mutual liability.

Article 14 — Changes to terms and Service

14.1 DiveOpsHub may change these terms and the Service. Material changes are announced at least 30 days in advance. 14.2 If the Customer disagrees with a material change to its detriment, the Customer may terminate the Agreement as of the date the change takes effect. 14.3 Continued use after the change takes effect constitutes acceptance.

Article 15 — Suspension and termination

15.1 DiveOpsHub may suspend access to the Service in whole or in part in the event of non-payment, (suspected) misuse or a material breach by the Customer, after — where reasonable — a notice of default. 15.2 Either party may terminate the Agreement with immediate effect if the other party is declared bankrupt, obtains a suspension of payments or ceases its business. 15.3 Termination does not affect claims that are due and payable.

Article 16 — Consequences of termination

16.1 On termination of the Agreement, the right of use lapses and access to the Service ends. 16.2 For 30 days after termination, the Customer may request or download an export of the Customer data. After that, DiveOpsHub may delete the Customer data in accordance with the Data Processing Agreement, subject to statutory retention obligations. 16.3 On request, DiveOpsHub provides the Customer data in a common file format; reasonable costs may be charged for this.

Article 17 — Confidentiality

17.1 The parties keep confidential information received from each other secret and use it only to perform the Agreement. 17.2 This obligation does not apply to information that is publicly known or that must be disclosed by law or a court ruling.

Article 18 — Miscellaneous

18.1 DiveOpsHub may transfer rights and obligations under the Agreement to a third party in the context of an acquisition or reorganisation; the Customer is informed of this. 18.2 If a provision is void or voidable, the remaining provisions remain in force and the parties will consult on a replacement provision. 18.3 DiveOpsHub may use the Customer's name and (word/figurative) mark as a reference, unless the Customer objects in writing.

Article 19 — Governing law and disputes

19.1 Dutch law applies to the Agreement. 19.2 Disputes are submitted to the competent court of the District Court of Noord-Holland, Haarlem location, unless mandatory law provides otherwise.