Example — Dive School General Terms (towards end customers)

Example template. This is an example that a dive school can adapt for use towards its own customers (rental, courses, service). Fill in the data marked with «…» and adapt it to your own situation. Please note: when supplying to consumers, additional mandatory statutory rules apply (including information obligations and limitations on exclusions of liability).

Business: «dive school name», «address», «email» («the dive school»/«we»). Version: «1.0» — «date».

Article 1 — Definitions and applicability

1.1 These terms apply to all services and products of the dive school, including the rental of diving equipment, taking courses/training, maintenance/inspection and sales. 1.2 «Customer»: any natural person or business that enters into an agreement with the dive school. 1.3 Deviations apply only if agreed in writing.

Article 2 — Reservation and formation

2.1 An agreement is formed by the dive school's confirmation of a reservation, enrolment or order. 2.2 The customer provides accurate data and, where relevant, a valid identity document and diving certification/medical statement.

Article 3 — Rental of diving equipment

3.1 The customer rents the equipment for the agreed period and uses it carefully and solely for its intended purpose. 3.2 The dive school may request a deposit and/or a valid identity document. The deposit is refunded after timely and undamaged return. 3.3 The equipment is returned clean and complete at the agreed time. In the event of late return, an additional rental or penalty amount may be charged. 3.4 The customer is liable for damage, loss or theft of the rented equipment during the rental period, at «current value/replacement value», save normal wear and tear. 3.5 The customer checks the equipment on receipt and reports defects immediately. Use of the equipment counts as acceptance of its good condition.

Article 4 — Courses and training

4.1 Enrolment for a course is personal. The customer must meet the stated admission and «medical» requirements; the customer warrants his/her medical fitness to dive and provides a medical statement if necessary. 4.2 The dive school may reschedule or cancel a course in the event of insufficient participants or force majeure (including weather and water conditions); amounts already paid are then, at the school's choice, set off or refunded. 4.3 «Cancellation by the customer: free of charge up to «14» days before the start; thereafter «…%» is due.» Purchased course materials and paid certification/registration fees are not refunded.

Article 5 — Safety and own risk

5.1 Diving and related activities involve risks. The customer participates at own risk and follows the instructions and safety rules of the dive school and the instructor. 5.2 The dive school may refuse or exclude a participant in the event of doubt about safety, fitness or conduct, without any right to a refund.

Article 6 — Prices and payment

6.1 Prices are in euros including VAT, unless stated otherwise. 6.2 Payment is made «in advance/on receipt/within 14 days of the invoice date». In the event of late payment, the dive school may charge (extra)judicial costs and statutory interest.

Article 7 — Maintenance and inspection

7.1 When maintaining/inspecting the customer's equipment, the dive school aims for careful performance. The customer remains responsible for timely delivery and accurate information about the equipment. 7.2 The dive school keeps the customer's equipment with care, but is not liable for damage due to hidden defects or incorrect information from the customer.

Article 8 — Liability

8.1 The dive school's liability is limited to «the invoice amount of the relevant service» or the amount paid out by the insurer, save intent or deliberate recklessness and save mandatory law (including personal injury). 8.2 The dive school is not liable for indirect damage or for damage caused by the customer's failure to follow instructions or safety rules.

Article 9 — Personal data

9.1 The dive school processes the customer's personal data in accordance with its «privacy statement». The customer agrees that the dive school uses the DiveOpsHub software for this purpose.

Article 10 — Governing law

10.1 Dutch law applies to these terms. Disputes are submitted to the competent court, unless mandatory law provides otherwise.

Example template for dive schools; adapt to your own situation. When supplying to consumers, additional statutory rules apply.